![]() ![]() She moved to Aspen which she now calls home and says, “Aspen is a place that fuels every one of my passions and consistently fills me with gratitude for the opportunity to work and raise my family in such and incredible place”. She was a competitive gymnast and went to college in Denver and Boulder and spent every free minute skiing and playing soccer. ![]() It made quite a stir in Aspen when local skier, mom, and beauty professional Casey Fisher took it for a test drive.Ĭasey is a Colorado native growing up in the mountains of Durango, living an active lifestyle daily. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Skiers have known Spyder ski wear for years, but the Spyder Active Wear collection is new on the scene. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Their return policy does not state "we reserve the right to withhold any refund for any reason" so if they admit this was not a clearance item they should be required to refund me my money, especially for such an expensive purchase.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. I do not understand how when a representative of their company had agreed with me and confirmed that there was no indication that my items were final sale, as well as confirming that it was not even a clearance item, they can suddenly deny a refund for no reason and claim they owe no explanation. ![]() I asked how this could be when their own team had verified that my purchase was not in the clearance section (and therefore should not be final sale), and was told that they "don't have to give me an explanation". I reiterated that a previous customer service agent had verified that my purchase was NOT a clearance item and they told me the decision was final. I called back a week later to follow up and was told that my claim had been denied because "all clearance items are final sale". I was told they would reach out via email with information about either store credit or a refund, but I never received an email. Customer service verified that this was not stated in the product description, nor my receipt, and even verified that the jackets I bought were *not* in the clearance section. I called Spyder and communicated that this was not indicated anywhere in the purchase process. When the jackets did not work out, I tried to start the return process, only to find that they were nonreturnable. ![]() It did not say anywhere that these items were nonreturnable, nor did it state in my receipt that they were final sale. I reviewed the product description, and the company's return policy prior to purchasing, to ensure that I would be able to return them after the holidays if they didn't work. I purchased 2 jackets from Spyder that were not marketed as clearance or final sale items. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |